Promoting Collective Bargaining and Dispute Resolution in the Public Service - An ILO training workbook

This Training Workbook is published to complement our Manual on collective
bargaining and dispute resolution in the public service.

This training workbook aims at developing and strengthening the collective bargaining skills and expertise of workers, the public sector unions and government officials. It takes an active learning approach, encouraging dialogue and interaction among participants, so that they engage in 'bargaining' already during training.

This training workbook is meant as a practical tool to learn and practice the art of dispute resolution, with emphasis on using a mutual gains method of collective bargaining. These materials are designed to be a user-friendly tool for all who are interested in promoting a better understanding of the use, value and practice of collective bargaining in preventing and resolving disputes in the public service.